Terms & Conditions

Making a Purchase
Making a purchase couldn't be easier. Just browse our catalogue, select the products you wish to purchase and press the 'Add to Cart' button. When you have finished shopping go to 'Checkout'. New customers are invited to create an account and returning customers just have to login. Shipping costs are shown in the shopping cart and all major debit/credit cards are accepted.

Delivery Information

1. Next working day delivery is available on all In Stock items if ordered before 2:00pm. Next working day delivery is only available to UK Mainland addresses (Not Including Scottish Highlands). Special Order & Direct Delivery items state an estimated delivery date next to each product, these are a guide only.
2. Goods must be signed for upon delivery and any damages/shortages reported to us within 24hours.
3. If goods are not received within 21 days, contact us direct and we will offer you alternative products to the same value or a full refund.

Delivery Charges

4. Delivery is free for orders over £50 and is £4.95 for orders under £50. Deliveries to some postcodes including Northern Scotland, Northern Ireland, Isle and Man and the Isle of White are subject to an additional delivery charge by our carriers which we have to pass on. Actual charges are shown in your shopping basket once you have logged in. For other destinations please contact our customer services department at customerservices@aquariumonline.co.uk or tel. 01522 548319.
5. Aquarium Online denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. In the unlikely event of a delivery not arriving on time, any extra delivery charge will be refunded. However we cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order.
6. Courier companies will attempt to delivery your parcel/s on two occasions (A card should be posted at each unsuccessful delivery attempt). If at this point a delivery cannot be made the parcel/s will be returned to the depot for collection by yourself.
7. Return of goods after 30 days is at our own discretion.
8. Products that carry a manufacturer's guarantee can be returned, if faulty to us for exchange/refund during the warranty period. All products still in guarantee will be tested upon return. If the seller accepts the return of goods/cancellation of order (other than on the grounds of defect) the seller reserves the right to make a handling, cancellation and restocking charge of 10%.
9. Products that are especially made/ordered, perishables i.e. magazines, pond liners, plants, stainless steel products, videos, books etc. cannot be returned for refund unless faulty/damaged.
10. Goods are not allowed to be tried/tested.10. Goods are not allowed to be tried/tested.
11. This refund policy does not affect your statutory rights.

The total price payable for the goods will be stipulated at the time when you place your order.

We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong. We will inform you of the correct price and give you the opportunity to cancel the order.

Until dispatch of goods by the seller of goods to the buyer or the buyer's acceptance in writing of any quotation of the seller (whichever shall first occur) no contract for the sale of goods shall arise.

All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.

1. If you have any complaints please do not hesitate to contact us, we will be happy to sort out any problems.
2. Contact us with your complaint customerservices@aquariumonline.co.uk, telephone us on 01522 548319 or write to Aquarium Online, Unit 3 Bishop's Road Industrial Estate, Lincoln, Lincolnshire LN2 4JZ
3. Aquarium Online reserve the right to alter or amend any price / product description as displayed on the website at any time.